The Westmark guarantee is a voluntary commitment and extends to all countries in which the Westmark products are purchased. The statutory material defects rights (guarantee) for the purchase of a product remains unaffected by this.
Westmark GmbH hereby undertakes a functional guarantee for the period stated on the packaging - generally 5 years after purchase of the product - provided that the item was used properly in the usual household scope and no damage was caused by the customer. Should the product exhibit an applicable defect, we shall either provide an equivalent replacement or we shall undertake to return the product to a functioning state using brand-new replacement parts. Wearing parts such as scraper plates or springs for pitters are excluded from the guarantee.
The sales receipt shall be considered evidence for the guarantee period.
Guarantee claim in Germany
In the event of a guarantee claim, please direct your claim preferably to the retailer that sold you the product or by letter, email or fax to the following address:
Bielefelder Str. 125
Fax: +49 2721 9258 49
Guarantee claim abroad
We generally handle guarantee claims from abroad via the sales partner in the respective country.
Important information for trade customers in the U.S.-market
Please be advised that the company Global America Group LLC is the ONLY authorized distributor of our products in the U.S. They handle warranty/guarantee claims in the U.S. for products purchased in the U.S. All such warranty/guarantee claims for products purchased in the U.S. must be accompanied with valid proof of purchase from the above mentioned authorized U.S. distributor.
Unfortunately we can not accept damaged products which reach us without prior arrangement. Please coordinate the procedure with us first.